Frequently Asked Questions
- What is DirectBuy?
- What does it mean to buy direct?
- Is DirectBuy like a warehouse club?
- How do I become a member?
- How long does an Open House last?
- Do I have to make an appointment?
- How much is the membership?
- Can I become a member of DirectBuy anytime after attending an Open House?
- Why don't you list the names of your manufacturers?
What is DirectBuy?
DirectBuy is private members-only showroom and design center where members can purchase goods without paying retail markup. With more than 150 locations in North America, DirectBuy offers its members access to approximately 700 brand-name manufacturers and authorized suppliers in the U.S. and more than 500 brand-name manufacturers and their authorized suppliers in Canada.
Back to topWhat does it mean to buy direct?
When you purchase merchandise through DirectBuy, you buy directly from the manufacturers and their authorized suppliers — at confidential insider prices, much like retail stores do.
Back to topIs DirectBuy like a warehouse club?
Not at all. Though many of our members also belong to warehouse clubs. At DirectBuy, the product selection is more extensive, featuring thousands of brand-name items found in major department and furniture stores. We also offer members the ability to custom-order furniture and cabinets, as well as arrange for delivery and installation.
Back to topHow do I become a member?
Call and make an appointment to attend an Open House. At the Open House, information about the savings, member services and extensive selection of brand-name merchandise is described in great detail, so you can make the most informed decision about whether DirectBuy is right for you. There is no obligation associated with attending the Open House.
Back to topHow long does an Open House last?
You should plan to spend about an hour and a half with us. This includes time for you to see everything and to have your questions answered.
Back to topDo I have to make an appointment?
Yes. To schedule a tour of our members-only showroom, click here. Fill out your information and you will have an opportunity to make an online reservation to attend a can't miss open house event at a local showroom near you. Once you're a member, you're welcome to stop in any time.
Back to topHow much is the membership?
Membership dues are confidential until you attend an Open House and take a good, honest look at what DirectBuy has to offer and you understand how a DirectBuy membership can work for you. During your first showroom visit, we'll present you with membership options and costs. There are several membership plans available, and pricing depends upon the type and length of membership.
Back to topCan I become a member of DirectBuy anytime after attending an Open House?
We ask for your decision after attending an Open House. This policy is in place out of respect for our members, manufacturers and the retail industry. It prevents consumers from asking traditional retailers to match DirectBuy prices.
Back to topWhy don't you list the names of your manufacturers?
DirectBuy carries more than 700 brand-name manufacturers in the U.S. and more than 500 in Canada at insider prices. We ask that current and prospective members not share our prices or information about our manufacturers out of respect for the retail community, which could be pressured by consumers to meet our prices.
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